FAQS


CONTACT US
How do I contact you?

Please feel free to contact us by email getego@egosoleil.com for help with an order, finding the proper size and other questions regarding the brand and our designs.

PAYMENT METHODS
What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and EGOSOLEIL gift cards.

SHIPPING
Where do you ship to and how much is shipping?

We ship to the United States, Canada, Mexico and the United Kingdom.

UPS/USPS/Fedex Ground is free for all United States orders!

USD 25$ Flat rate for 2nd day for orders to the United States, Mexico and Canada shipments.

Overnight Express shipments are $40 for US, Mexico and Canada orders.

UK Shipments are $50 or Free for orders over $500.

RETURN POLICY
What is your return policy?

You can return your purchase within 10 days of delivery date for a refund. We will not accept merchandise that has been worn, altered, or washed. All tags must be attached. EGOSOLEIL reserves the right to deny a refund if the merchandise does not meet return policy requirements. Sale and Final Sale items cannot be returned or exchanged.

Please use the return label provided with your order to return merchandise to EGOSOLEIL.

Returns are processed within 8-10 business days of package receipt and can only be issued to your original method of payment. It may take a few additional days to process the funds by your bank.

If you would like to make an exchange, contact us at getego@egosoleil.com 

Please refer to our Returns policy for complete details.